Refund and Returns Policy

Effective Date: January 7, 2025
Address: 29 A Garden Dr, Elmwood Park, New Jersey (NJ), 07407
Phone Number: (201) 796-1026
Email: info@hyperalipc.com
Website: https://hyperalipc.com

At Hyperalipc, customer satisfaction is our priority. We understand that sometimes you may change your mind or receive a product that does not meet your expectations. Our refund and returns policy is designed to ensure that your shopping experience is hassle-free.

1. Returns Eligibility

You can return most items within 30 days of receiving your order, provided the item is unused, in its original packaging, and in the same condition you received it. Watches that have been worn or altered in any way are not eligible for return.

2. Refund Process

To initiate a return, please contact our customer service team at info@hyperalipc.com with your order number and the reason for the return. Once we receive the returned item, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to be processed.

3. Shipping Charges

The customer is responsible for the cost of return shipping unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service to ensure that your return reaches us safely.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@hyperalipc.com. We will arrange for a return or exchange at no additional cost to you.

5. Non-returnable Items

Certain items, such as personalized or customized watches, are non-returnable. Please check the product description for any specific return restrictions before making a purchase.

6. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please contact our customer service team to discuss the exchange process. Exchanges are subject to product availability.

For more details, please visit our website: https://hyperalipc.com.