Shipping Policy

Effective Date: January 7, 2025
Address: 29 A Garden Dr, Elmwood Park, New Jersey (NJ), 07407
Phone Number: (201) 796-1026
Email: info@hyperalipc.com
Website: https://hyperalipc.com

At Hyperalipc, we are committed to providing timely and secure delivery of your luxury timepieces. Our shipping policy is designed to ensure that you receive your order in perfect condition, on time, and with the utmost care. Please read the following details about our shipping process, fees, and policies.

1. Shipping Methods and Delivery Times

We offer various shipping methods to accommodate different needs. All orders are processed and shipped within 1-2 business days, excluding weekends and holidays. The delivery times below are estimates and may vary depending on the destination:

  • Domestic Shipping (Within the United States):

    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day

  • International Shipping (Outside the United States):

    • Standard International Shipping: 7-14 business days (varies by country)
    • Expedited International Shipping: 3-7 business days (varies by country)

Please note that delivery times for international orders are subject to customs processing and may take longer in some regions.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery method and your shipping address. The final shipping cost will be displayed before you complete your purchase. In some cases, we offer free domestic shipping on eligible orders. Please check our website for any ongoing promotions or free shipping offers.

3. Order Processing and Handling

Once your order is placed, we will begin processing it within 1-2 business days. During this time, we will verify your payment, prepare your item for shipment, and ensure it is securely packaged. Orders are shipped during business hours, Monday through Friday, excluding national holidays.

  • Orders placed on weekends or holidays will be processed on the next business day.
  • If any items in your order are out of stock or require additional processing time, you will be notified immediately via email.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

5. Shipping Restrictions

While we aim to ship worldwide, there may be some restrictions based on the destination. Certain countries or regions may have import restrictions, and Hyperalipc is not responsible for any customs fees, taxes, or import duties that may apply to international shipments. Customers are advised to check with local authorities for any import regulations before placing an order.

6. Customs Duties and Taxes

For international orders, you may be subject to customs duties, taxes, and fees imposed by your country’s government. These charges are the responsibility of the customer and are not included in the price of the product or the shipping fees. Please note that customs processing may also cause delays in delivery times.

  • Customs Fees: Customs fees are determined by the destination country and are the responsibility of the customer.
  • Taxes: Sales taxes or VAT (Value Added Tax) may be charged depending on your country’s tax regulations.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of checkout. Hyperalipc is not responsible for any delays or delivery issues caused by incorrect or incomplete address information. If there is an issue with the address provided, we will contact you to confirm the details, which may delay the shipment.

8. Signature Requirement

For added security, certain high-value items may require a signature upon delivery. This ensures that your watch reaches you safely. If you are unavailable to sign for the package, you may be able to reschedule the delivery or pick it up at a local carrier facility. Please refer to the shipping confirmation email for specific instructions.

9. Lost or Damaged Packages

While we take every precaution to ensure that your package arrives safely, there may be rare instances where a package is lost or damaged during transit. If your order is lost or damaged, please contact our customer service team immediately at info@hyperalipc.com, and we will assist you in resolving the issue.

For damaged packages, please take clear photos of the damage and email them to us for review. We will initiate an investigation with the carrier and work with you to determine the best course of action.

10. Shipping to P.O. Boxes or APO/FPO Addresses

We do not currently offer shipping to P.O. Boxes or APO/FPO addresses. If you have any questions about shipping to specific addresses, please contact our customer service team before placing your order.

11. Returns and Exchanges

If you need to return or exchange an item, please refer to our Return and Refund Policy for further information. We offer a hassle-free return process for eligible items, and our customer service team is happy to assist with any inquiries.

12. Delays in Shipping

While we strive to ensure timely delivery, external factors such as weather conditions, strikes, customs delays, or carrier issues may cause delays in shipment. We recommend allowing extra time for delivery during peak seasons or in the event of unexpected delays. If you have concerns about a delay, please reach out to our customer service team, and we will keep you informed about the status of your order.